Terms of service

These terms govern the use of the EasyTips platform operated by Elysian Spark LLC ("we", "us"). By creating an account or accepting a tip through the platform you agree to them.

1. The service

EasyTips lets organizations collect cashless tips for the people who work at their locations through tip pages and QR codes, and lets those members receive and withdraw the tips. Payments are processed by Stripe under its own terms; we are the merchant of record for guest charges and hold pooled funds until they are allocated.

2. Accounts and roles

An organization account is created by an owner, who may invite admins, location managers, and accountants. Each person is responsible for keeping their sign-in credentials private. Members receive tips through a connected Stripe Express account that belongs to them personally.

3. Tips and fees

A tip is a voluntary payment from a guest to a member or a team. Every tip carries a card processing fee and a platform fee. The organization chooses who covers those fees, and the choice is shown to the guest before payment. See the tipping disclosure for the current rates.

4. Pools and allocation

Tips to a team are held in a pool until an authorized person allocates them according to the team's rule. Unallocated pools are split automatically after the organization's deadline. Allocations are final; corrections are made as reversing adjustments with a reason.

5. Acceptable use

Tips may not be used to move money that is not a gratuity, to tip yourself, or to evade wage and hour law. We may suspend accounts that show fraud, card testing, or abuse.

6. Refunds and disputes

Refunds and chargebacks reverse the underlying transfer. Where a pooled tip has already been allocated, the reversal is spread across the allocations.

7. Termination

An owner may close an organization at any time. Members keep the balance in their wallet and may withdraw it after closure. We may terminate accounts that breach these terms.

8. Changes

We may update these terms. Material changes require re-acceptance by the organization owner at the next sign-in.

9. Contact

Questions go to the support address shown on your receipts, or to Elysian Spark LLC.